Garmin Customer Service

[QuackR WhackR]

I just wanted to let everyone know about the excellent customer service that I received from Garmin on the repair of my Legend Cx unit. My unit started shutting down within 3 minutes after I turned it on. I contacted Mark R. at Garmin, explained the problem and he advised me to return the unit to Garmin and gave me a return authorization number. I boxed the unit up and sent it to Garmin on July 30th. Garmin received the unit August 1st.. I received a new unit back from Garmin today via UPS with an invoice that stated "No Charge". And, they saved all my waypoints that were in the old unit..
Now that is what I call great customer service. Anyone wanting a GPS unit, whether handheld or automotive, should take a serious look at the Garmin Products. You can't go wrong... I am a very happy and satisfied customer...

Dave

[D Duck]

IAnd, they saved all my waypoints that were in the old unit.
That's got to be worth some $$$ right there. :occasion14

[Randy Clark]

now thats a reason to buy from that company

[duckbone]

I have also recieved excellent service from them. I sent an old one in to replace the internal battery and they sent me a brand new unit.

[David B]

Thank you for posting this up. We are in need of several new units. I have had Garmins in the past and somehow switched to Magellan. Nothing wrong with either of them. It's just when you show us how well you were treated, that really makes my mind up. Once again thanks.

[SSPhone]

Ditto
Same excellent customer service

[ALW]

When it comes to customer service and standing behind your product, Garmin is one of the best companies out there.

I would never buy a GPS unit from anyone but Garmin.